The paper addresses an ICT-based, user-driven innovation process in the health sector in rural areas in Norway. The empirical\r\nbase is the introduction of a new model for psychiatric health provision. This model is supported by a technical solution based\r\non mobile phones that is aimed to help the communication between professional health personnel and patients. This innovation\r\nwas made possible through the use of standard mobile technology rather than more sophisticated systems. The users were heavily\r\ninvolved in the development work. Our analysis shows that by thinking simple and small-scale solutions, including to take the\r\nuser�s needs and premises as a point of departure rather than focusing on advanced technology, the implementation process\r\nwas made possible. We show that by combining theory on information infrastructures, user-oriented system development, and\r\ninnovation in a three-layered analytical framework, we can explain the interrelationship between technical, organizational, and\r\nhealth professional factors that made this innovation a success.
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